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Welcome to Crave. We're glad you're here. Below you'll find answers to some Frequently Asked Questions.

What makes Crave different from other fansites and marketplaces?

Crave is the only place you can track, share, and add to your collection all in one place.

• Browse catalogs of your favorite collectibles on the web
• Build your checklist of haves and wants
• Buy and sell with some of the top collectors in fandom

Our goal is to bring the fun, social experience of conventions to an online marketplace for collectors. Visit our feedback page and let us know how we're doing.

What is a Have list?

When you browse the product catalog in Buy & Sell or the checklists in Your Crave, you can check off all the collectibles you have. Doing this creates a Have list. You can use your Have list to track your collection and share it with other fans. You can also see what's missing from your collection or list any of your collectibles with one click.

What is a Want list?

When you browse the product catalog in Buy & Sell or the checklists in Your Crave, you can check off any collectibles you want. Doing this creates a Want list. When items are listed for sale that match something on your Want list, you are the first to be alerted!

How can I share my collectible knowledge?

Our collectibles catalogs are generated and maintained by the Crave fan community. Anyone can use their knowledge to contribute corrections and photos or to suggest new additions. If you become one of our top contributors, you will be invited to join the Catalog Team, which has responsibility for verifying edits and keeping the catalog up to date.

How do I upload a product photo?

Currently you can upload photos when you list a product for sale. Soon we will be releasing a feature that lets you upload a photo directly to the Fan Gallery that is included on every product page.

How can I reduce the size of my photos?

You can reduce the file size of your photos by compressing the file.

If you use Windows on PC, you can right click on the file and go to "Properties." This opens a dialog window with several tabs. On the "General" tab, look for the "Advanced" button. Click it and you will see an option to "Compress contents to save disk space." Check that box and click OK. Your file size should now be smaller. (Note: these steps are specific to Windows 7, but generally work the same for other versions of Windows.)

If you use a Mac, you can right click on the file and in the menu you will see "Compress (file name)." Select that option and your file will be compressed.

How does Crave protect buyers?

We are committed to providing a positive, fair experience for both buyers and sellers in every transaction on our marketplace.

Buyers want to know they will get what they pay for. To ensure this, we've set up the process this way:

1. Buyers pay Crave.
2. Sellers ship with a required tracking number so that buyers, sellers, and Crave Support all know when the item has arrived.
3. Once the item arrives, buyers have a review period of 2 business days to report a damaged or not as-described item. When the review period ends with no problems reported, Crave pays the seller. If a buyer reports a problem during the review period, we refund the payment as soon as the buyer has returned the item (in the same condition and with tracking) to the seller.

How does Crave protect sellers?

As described above, we are committed to providing a positive, fair experience for both buyers and sellers in every transaction on our marketplace.

Sellers want to know they will get paid for their item. To ensure this, we've set up the process this way:

1. Buyers pay Crave before the seller ships the item.
2. Sellers ship with a required tracking number so that buyers, sellers, and Crave Support all know when the item has arrived.
3. Once an item arrives, buyers have a review period of 2 business days to report a damaged or not as-described item. When the review period ends with no problems reported, Crave pays the seller. If a buyer reports a problem during the review period, we refund the payment as soon as the buyer has returned the item (in the same condition and with tracking) to the seller. The seller confirms this before the refund is issued.

How can I protect items I am shipping to a buyer?

If you are selling a high value item or have concerns about delivery, we recommend you get shipping insurance. This will protect you in the rare event that your package is lost or damaged.

Pricing chart for USPS package insurance prices:

For more information about insurance, visit http://www.usps.com/prices/insurance-prices.htm.

Why does Crave ask me to login with Facebook / connect my Facebook account?

Logging into Crave using your Facebook account saves time (you don't create a brand new account) and lets you share your likes, recommendations, recent finds, and your for sale items with your friends on Facebook. All of this is under your control. It only happens when you click a button to take one of these actions.

What forms of payment does Crave accept?

Crave accepts all major credit cards and Paypal.

What are the fees for selling on Crave?

Zero. Zilch. Nada. Nothing.

How does Crave make money?

Crave charges a small commission to buyers at checkout.

How can sellers update a listing?

Currently sellers cannot update a listing. You can delete your listing and re-list your item in about 60 seconds.

How can sellers get more traffic for their listings?

Sellers can share their listings on Facebook using the share button after they list an item. They can also share the URL for the listing page that is automatically created every time a seller lists a new item.

How do sellers know if they've sold something?

We email sellers when an item has sold and link them to the website where they can see the buyer's shipping info. The status of a listing is always available on the listing page or can be found under Your Crave>Listings.

How do sellers get paid for their sales?

Sellers get paid via Crave either through PayPal or by direct deposit into their bank account. This choice is up to you. In either case, sellers will need to be registered with Paypal and PoundPay.

• If a buyer pays with Paypal, your payment is automatically deposited to your Paypal account.
• If a buyer pays with a credit card, you can have your payment deposited to PayPal or your bank account. In order to get paid for purchases made with credit cards, sellers need to create a free PoundPay account.

What is PoundPay?

PoundPay is a business-to-business service provider that allows us to handle credit card orders directly on the site. This means it is even easier to purchase on Crave using a credit card, as you do not need to be redirected to PayPal. If you prefer paying via PayPal that option is still available. We are happy to provide PoundPay as a new addition to our site and we are sure you will enjoy using it.

Does PoundPay change the selling process?

No, whenever a buyer makes a purchase they pay Crave and then we pay you upon successful delivery, just like before. Selling is also still completely free on Crave!

What does change?

• For buyers there are now more options to pay.
• For sellers it provides you with more options to receive payment. You can either get paid via PayPal just like before, or by direct deposit into your bank account.

Why do I need a PoundPay account?

You need a PoundPay account so that you can receive your sale proceeds from transactions that were purchased via a credit card. Setting up an account is quick, easy, and once you’re done the payment process will be completely automatic for any subsequent purchases.

How do I set up my PoundPay account?

The first time a buyer purchases one of your listings using a credit card, you will get an email from PoundPay informing you of this and providing you with a link to create your account. The account creation process is quick, easy and free. For additional explanation please read our PoundPay blog post.

What information do I need to give PoundPay?

First, you need to Facebook connect to PoundPay. The information they pull from your Facebook account is the same information we pulled when you connected to Crave. Also, depending on the payment method you choose, you will need to provide them with your bank account routing number or your PayPal email.

What if I am not comfortable giving out my bank account information?

The only thing a person can do with your bank account routing number is deposit money into your account. They cannot view your balance or take funds out of the account. Also, if you ‘re still uncomfortable releasing any bank information just keep using PayPal!

When will I receive credit card payments from PoundPay?

PoundPay is set up to process queued payments multiple times every hour. Once your payment is approved you can expect it within the hour.

How can sellers cancel a listing if they don't want to sell it?

Sellers can cancel a listing by going to Your Crave>Listings and cancelling the listing at any time. We encourage sellers to keep their listings up to date so that buyers do not get disappointed if an item is listed but no longer available.

How can buyers and sellers contact each other?

Buyers can contact a seller from the listing page. Clicking 'contact seller' will bring up a Facebook message dialog and deliver the message to the seller's Facebook message inbox. The seller can respond to the buyer's message. However, buyers will not be able to contact sellers if their Facebook settings don't allow messages from users who are not on their friends list.

Where can buyers find a list of their purchases?

Buyers can find a list of purchases under Your Crave>Purchases.

How does Crave resolve disputes between buyers and sellers?

Crave resolves disputes according to our Transactions Policy.

Why must sellers include shipping in the price?

We require sellers to include shipping so that buyers can compare prices correctly. All buyers are in the U.S., so seller can use flat rate shipping if they choose. Sellers may use the carrier of their choice.

How much does flat rate shipping cost within the U.S.?

USPS offers flat rate shipping at the rates below.

For more info on flat rate boxes, go to http://www.usps.com/prices/priority-mail-prices.htm.

Why must sellers ship with a tracking number?

We require a tracking number to protect buyers and sellers. For sellers, it provides a record that your item was delivered to the buyer. For buyers, it provides a way to know the item did ship and when to expect it. For more information, see our Transactions Policy.

USPS Delivery Confirmation costs $0.70-0.80

For more info on delivery confirmation, insurance and other services, go to http://www.usps.com/prices/extra-services-prices.htm

How are the conditions defined?

How is quality defined?

These descriptors apply to packaged or loose items. They are generally based on the "C-Scale" used to grade action figures.